Refund policy

The 90-Night Comfort Guarantee

Every ComfyKind order is covered by our 90-Night Comfort Guarantee. Use the ComfyWrap for 90 nights from the day it arrives. If it does not earn a place in your routine, we refund your order in full.

How it works

Email support@comfykind.com within 90 nights of your delivery date and include your order number. That is the whole process. There is no return shipping, no restocking fee, no photos and no questionnaire. You keep the wrap and the digital guides either way. Refunds go back to your original payment method and typically clear within 5 to 10 business days.

What is covered

The full purchase price of your order, at any bundle size. If you bought a 2-wrap or 3-wrap set, the refund covers the whole set.

Damaged, missing or wrong orders

If your order arrives damaged, never arrives, or is not what you ordered, email us and we will reship or refund at your choice, regardless of the 90-night window.

Cancellations

Orders are sent to our fulfillment center quickly, so we can usually only cancel before dispatch. Email us as soon as possible and we will cancel it if it has not shipped. If it has already shipped, the 90-Night Comfort Guarantee still covers you.

Safety

The ComfyWrap is a personal comfort device. It is not a medical device and does not diagnose, treat, cure or prevent any condition. Do not sleep with the wrap switched on, and stop using it if the heat is uncomfortable against your skin.

Questions

Email support@comfykind.com and a person will answer, usually within one business day.

ComfyKind is operated by G2Scale LLC.