Shipping policy

Where we ship

We currently ship to the United States only.

Shipping cost

Shipping is free on every US order. There are no handling fees, no hidden charges at checkout and you will never be asked to pay anything on delivery.

Processing time

Orders are processed and dispatched from our fulfillment center within 24 hours on business days. You get a confirmation email when the order is placed and a tracking number by email as soon as it ships.

Delivery time

Once dispatched, most US orders arrive within 4 to 9 business days. A small number can take longer, particularly around holidays. If your tracking has not moved for 7 days, email us and we will chase it with the carrier.

Your digital guides

The Flare Kit and the Flare Tracker are digital and arrive by email shortly after your order is placed, so you can start using them before the wrap arrives.

Tracking

Every order ships with tracking. If the tracking has not updated for more than 7 days, email support@comfykind.com and we will look into it.

Lost, damaged or missing orders

If your order arrives damaged, goes missing in transit, or never arrives, email us and we will reship or refund it. Your choice.

Wrong address

If you spot an address mistake after ordering, email us as soon as possible. We can usually correct it before dispatch, but not once the package is with the carrier.