Shipping policy

SHIPPING POLICY

Where we ship

We currently ship to the United States.

Shipping costs

Shipping on the 4-pair bundle is free. For smaller orders, a flat shipping rate is shown at checkout before you pay. There are no hidden fees, and you will never be asked to pay anything on delivery.

Processing time

Orders are processed and dispatched from our fulfillment center within 1-3 business days of purchase. You will receive a confirmation email when your order is placed and a tracking number by email as soon as it ships.

Delivery time

Once dispatched, most US orders arrive within 4-9 business days, and around 9 in 10 arrive within two weeks of shipping. A small share can take up to three weeks, especially around holidays - if your tracking has not moved in 7 days, email us and we will chase it.

Your digital products

The Foot Reset Protocol, wear schedule, footwear guide and break-in guide are digital and arrive by email shortly after your order is placed - you can start the evening routine before your spacers arrive.

Tracking

Every order ships with tracking. If your tracking has not updated for more than 7 days, email us at support@comfykind.com and we will look into it with the carrier.

Lost, damaged or missing orders

If your order arrives damaged, goes missing in transit, or never arrives, email us and we will reship or refund it - your choice. If you added Shipping Protection at checkout, replacement is automatic and immediate, no carrier investigation needed.

Wrong address?

If you notice an address mistake after ordering, email us as soon as possible. We can usually correct it before dispatch, but not after the package is with the carrier.

Questions

Email support@comfykind.com and our staff will answer.